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When it shows up

If you ask something your base doesn’t cover but that can be answered from the internet (tariffs, market prices, regulations, public data, current events), kb2b detects it and searches the web for you. Instead of an “I can’t search the internet”, you get a real answer. Questions that need your company’s internal data (which no website has) don’t go through here — they become a knowledge gap for an expert.

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The quarantined answer

The web answer appears in a card marked “From the web · not your knowledge”, with its sources cited. That separation is deliberate: an answer from the internet is not the same as your workspace’s curated knowledge, and the card makes that obvious at a glance. The answer comes back in the language you asked in.

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What you can do with it

  • Save as knowledge. One click saves the answer into your base as a fact. It’s recorded with its normal POT Score based on the evidence (typically Extracted or Inferred level), and doesn’t reach the Verified level an expert’s answer gets. Its web provenance stays visible.
  • Research in depth. If you need more than a quick answer — say, a recommendation that combines the web with what kb2b already knows about your company — kick off deep research. It runs in the background without blocking the chat.

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Deep research

When you click Research in depth, Scout runs a broader investigation: it derives several searches from your question, queries the web in depth mode, and combines the findings with your POT facts to give you a recommendation, not just data. When it finishes, you get a notification. Opening it takes you back to the conversation where it started, with the result and the option to save it as knowledge.

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Cost

Web research has a cost and is metered as token usage against your workspace quota, like the rest of the AI features. A quick search costs little; deep research costs more (it queries several sources). You’ll see it reflected in your token usage.

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Turning it on

Web research is enabled per workspace. If you don’t see it in your chat, your admin can turn it on.