> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kb2b.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Web research

> When your base doesn't cover a question but the answer is online, kb2b searches the web, shows it cited, and lets you decide whether to keep it as knowledge.

## When it shows up

If you ask something your base doesn't cover but that **can be answered from the internet** (tariffs, market prices, regulations, public data, current events), kb2b detects it and searches the web for you. Instead of an "I can't search the internet", you get a real answer.

Questions that need your company's **internal** data (which no website has) don't go through here — they become a [knowledge gap](/en/user/knowledge-gaps) for an expert.

## The quarantined answer

The web answer appears in a card marked **"From the web · not your knowledge"**, with its sources cited. That separation is deliberate: an answer from the internet is **not** the same as your workspace's curated knowledge, and the card makes that obvious at a glance. The answer comes back in the language you asked in.

## What you can do with it

* **Save as knowledge.** One click saves the answer into your base as a fact. It's recorded with its normal **POT Score** based on the evidence (typically Extracted or Inferred level), and **doesn't reach the Verified level** an expert's answer gets. Its web provenance stays visible.
* **Research in depth.** If you need more than a quick answer — say, a recommendation that combines the web with what kb2b already knows about your company — kick off deep research. It runs in the background without blocking the chat.

## Deep research

When you click **Research in depth**, Scout runs a broader investigation: it derives several searches from your question, queries the web in depth mode, and combines the findings with your POT facts to give you a **recommendation**, not just data.

When it finishes, you get a **notification**. Opening it takes you back to the conversation where it started, with the result and the option to save it as knowledge.

## Cost

Web research has a cost and is metered as **token usage** against your workspace quota, like the rest of the AI features. A quick search costs little; deep research costs more (it queries several sources). You'll see it reflected in your token usage.

## Turning it on

Web research is enabled per workspace. If you don't see it in your chat, your admin can turn it on.