> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kb2b.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge gaps

> What happens when you ask something your base doesn't cover: kb2b records it as a gap, routes it to an expert, and notifies you when there's an answer.

## What a knowledge gap is

When you ask the chat something and your base has no clear answer, kb2b doesn't make one up — it flags a **knowledge gap**. Instead of an "I don't know" that disappears, the gap is recorded so someone can close it.

This only happens when coverage is genuinely missing. If your base already answers the question (even with medium confidence), no gap is created.

## What you see in chat

When a gap is recorded, a short notice appears under the answer:

> I couldn't find a clear answer in your knowledge base. I logged it as a gap to get the answer.

It includes a link to the gaps queue. Nothing else for you to do — it's already noted.

## How it gets resolved

There are two paths, depending on the question:

* **An expert answers it (internal).** For questions whose answer lives in someone's head, the gap is routed to an expert. That person **writes the answer directly**, and it's recorded as verified knowledge (expert-backed). The gap is marked resolved right away and the asker is notified.
* **The web answers it.** For questions that internet can answer (not in anyone's head), kb2b resolves them from the web. See [Web research](/en/user/web-research).

## The gaps queue

Under **Knowledge → Gaps** you'll see every open gap in your workspace:

* State (open, assigned, resolved).
* Who it's assigned to (or "Web research · pending Scout" for web-type gaps).
* How long it's been open.

If you're an editor, you can **resolve** a gap by writing the answer yourself, or **assign** it to whoever on the team knows it best.

## Why it matters

Every gap is a signal: a real question your base doesn't cover yet. Closing them grows your knowledge exactly where people need it, instead of guessing what to document.